Privacy Policy

Effective Date: Jul 8, 2025

Materialize ("Materialize," "Harper AI, Inc.," "we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit or make a purchase from our website at shop.trymaterialize.com ("Site"), interact with our services, or otherwise engage with Materialize.

By accessing or using our Site and services, you agree to the collection, use, and disclosure of your information in accordance with this Privacy Policy and consistent with applicable data privacy laws.

1. Information We Collect

We collect information in various ways when you use our Site or interact with us. This includes:

a) Information You Provide Directly

• Account Registration: Name, email address, shipping/billing address, password.
• Orders and Transactions: Purchase details, payment method, shipping instructions.
• Customer Support: Information provided through emails, contact forms, or support tickets.
• Content Submission: Listing information, reviews, testimonials, or any other content you voluntarily provide.

b) Information Collected Automatically

• Device & Usage Data: IP address, browser type, operating system, device identifiers, access times, referring/exit pages, and user activity (e.g., pages viewed, clicks, purchase history).
• Cookies & Tracking Technologies: We use cookies, web beacons, pixels, and similar technologies to enhance your experience, analyze site performance, and personalize offerings.
• Location Information: We may derive your general location from your IP address.

c) Information from Third Parties

• Manufacturers: When fulfilling orders, we may receive confirmation details regarding shipment or returns.
• Payment Processors: Confirmation of successful payments or refunds, but we do not store your full payment card details.
• Shipping Partners: Tracking information, proof of delivery, or status updates.

2. How We Use Your Information

We use your information to:

• Process and fulfill your orders.
• Provide, operate, and improve the Site and services.
• Authenticate your account and secure your transactions.
• Manage and improve customer support and communications.
• Personalize your user experience.
• Detect and prevent fraud, misuse, or security incidents.
• Comply with legal obligations and protect our legal rights.
• Send you technical notices, updates, service-related information, and, where permitted, promotional offers (you may opt out at any time).

3. Legal Bases for Processing (Where Applicable)

If you reside in a jurisdiction requiring a legal basis for data processing (such as the EU under GDPR), our legal bases include:

• Contract Performance: To provide and fulfill our contract with you.
• Legitimate Interests: To improve our services, maintain security, and prevent fraud.
• Legal Compliance: To meet our legal and regulatory obligations.
• Consent: For optional uses such as marketing (where consent is required).

4. How We Share Your Information

We do not sell your personal information to third parties. We only disclose personal information as follows:

• Certified Manufacturers: To fulfill your orders (name, shipping address, contact info). Manufacturers are contractually obligated to use your data solely to complete fulfillment.
• Shipping & Delivery Partners: To generate shipping labels, coordinate pickups, and provide tracking information.
• Payment Processors: To process payments, issue refunds, or resolve payment issues.
• Service Providers: To support website functionality, analytics, and customer support. These providers may only use information as necessary to perform their services for us.
• Legal & Regulatory Authorities: Where required by law, court order, legal process, or to respond to claims, protect rights, safety, and property.

Materialize does not share your data for monetary or other valuable consideration beyond these necessary parties.

5. Cross-Border Data Transfers

If you are located outside the United States, your information may be transferred to, stored in, or processed in the United States or other countries where our service providers operate. We implement safeguards required by law (such as Standard Contractual Clauses or Data Privacy Framework certification) to protect your data.

6. Data Security

We use industry-standard technical and organizational measures to safeguard your personal information, including:

• Encryption: For data transmission and, where appropriate, storage.
• Access Controls: Restricted internal access to personal data.
• Maintenance: Regular system updates and monitoring for security vulnerabilities.

While we strive to protect your information, no electronic transmission or storage is 100% secure; use the Site at your own risk.

7. Data Retention

We retain your information only as long as necessary:

• To provide you with services.
• To fulfill legal obligations (such as tax/reporting requirements).
• To resolve disputes and enforce agreements.

When no longer needed, your data will be securely deleted, de-identified, or anonymized.

8. Your Rights & Choices

Depending on your jurisdiction, you may have the right to:

• Access: Request confirmation and a copy of personal data we hold about you.
• Correction: Request correction or update of inaccurate or incomplete data.
• Deletion: Request erasure of your personal data, subject to exceptions (such as ongoing transactions or legal requirements).
• Restriction: Restrict or object to processing in certain circumstances.
• Data Portability: Request transfer of your data to another service.
• Opt Out: Withdraw consent or opt out of marketing communications at any time by following unsubscribe instructions or contacting us directly.

To exercise these rights, please contact us at support@trymaterialize.com. We may verify your identity before processing your request. We will not discriminate against you for exercising your rights.

9. Cookies and Tracking Technologies

We and our partners use cookies and similar technologies for:

• Essential website functionality.
• Analytics and performance measurement.
• Personalization and preferences.
• Targeted advertising (if ever enabled, with notice and opt-out controls).

Your browser may allow you to disable or control cookies. However, disabling cookies may affect site features and functionality.

10. Children’s Privacy

Our Site and services are not intended for or directed to children under 16 years old. We do not knowingly collect personal information from children. If we learn we have collected such information, we will take steps to delete it promptly.

11. Third-Party Links

The Site may include links to third-party websites, content, or services. This Privacy Policy does not apply to those third parties. Please review the privacy policies of such sites before providing any personal information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in law or our business practices. We will post the updated version on the Site and update the "Effective Date." If changes are material, we will provide additional notice (such as by prominent notice on our Site or via email). Your continued use of the Site constitutes your acceptance of the changes.

13. Contact Us

If you have questions, concerns, or requests about this Privacy Policy or about your personal information, please contact:

Materialize
Attn: Privacy Officer
1288 McAllister Street
San Francisco, CA 94115

Email: support@trymaterialize.com

California Residents:
If you are a resident of California, you have additional privacy rights under the California Consumer Privacy Act (CCPA), including the right to request disclosure of information collected, right to request deletion, and the right not to be discriminated against for exercising these rights. To exercise your CCPA rights, contact us at support@trymaterialize.com.

EU/UK Residents:
If you are located in the European Economic Area or the United Kingdom, you have rights under the General Data Protection Regulation (GDPR) or UK GDPR where applicable, including the right to lodge a complaint with your local data protection authority.